Expert service. Predictable costs.
Maximum performance.
Gem technicians are fully trained to maintain and troubleshoot alphaJET printers, helping you stay productive and minimize downtime.
What’s Included:
Scheduled preventive maintenance
Priority response for contract customers
Predictable pricing with upfront payment options
Customized plans for your operation
Discounted rates on extra services
Proactive scheduling = better printer availability
Contract Details
PM Timing
Dye units: 2 hours
Opaque units: 3 hours
AJ5 models: 3 hours
Travel & Overnights
Estimated based on distance; overnight required if PM + travel exceeds 12 hours.
Flexibility
Buy service hours for large installations and use them for PMs or other services.
Services outside the contract billed at discounted rates.
Installation and Startup Support
Every new printer purchase includes:
Operator and maintenance training
Printer setup and integration with existing machinery
Extended phone support (8 AM – 8 PM)
Quick Notes:
PMs are typically planned 1–2 times per year.
Contracts can be billed monthly, quarterly, biannually, or annually.
Multi-year contracts eligible for additional savings
Ready to Get Started?
Keep your printers running at peak performance.