In-House Repair
When equipment cannot be repaired on-site, GEM can help get it back in working order through our in-house repair service.
Our technicians inspect, diagnose, and repair industrial marking and coding equipment at a GEM location, giving your team a practical option when an on-site service visit is not the best fit.
When In-House Repair Makes Sense
In-house repair may be the right option when:
The issue requires additional troubleshooting
The equipment can be removed from production
On-site repair is not practical
Your team would prefer to send the equipment to GEM
A technician determines the repair is better handled at our facility
How It Works
Contact GEM with the equipment model, serial number, and a brief description of the issue. Our service team will review the situation and help determine the best next step.
If in-house repair is recommended, we will provide instructions for sending the equipment to GEM. Once received, our technicians will evaluate the unit, identify the problem, and communicate repair options before moving forward.
Keep Production Moving
We understand that downtime matters. Whether the best solution is remote support, on-site service, or in-house repair, GEM will help you determine the most efficient path to getting your equipment running again.
Need help with a repair?
Contact GEM Technical Support to get started.