On-Site Industrial Inkjet Printer Service and Support
Keep your production lines running with Gem Gravure’s on-site technical service. Our factory-trained technicians specialize in alphaJET printer repair, troubleshooting, and preventive maintenance for all types of industrial inkjet coding equipment.
When you call Gem, you’ll always speak with a live service representative, not a recording. Our support team can often provide immediate phone assistance to get you up and running while a field technician’s schedule is being arranged. On average, on-site service turnaround is less than 48 hours, minimizing downtime and keeping your operations moving.
Gem’s experts will visit your facility to diagnose issues, complete repairs, and fine-tune printer performance for consistent, high-quality results. We also help you select the right marking fluids and inks for your substrates and operating environment, whether printing on cable, packaging, extrusion lines, or metal components.
Choose from a scheduled maintenance contract for proactive care or request urgent on-site service whenever you need it. With responsive phone support, fast dispatch times, and decades of experience in industrial marking and coding, Gem Gravure delivers reliability you can count on.
Contact our technical service team today to schedule maintenance or request immediate assistance. 781.878.8194