On-Site Technical Service
Expert Support, Right at Your Facility
Some problems can't be solved over the phone.
When your equipment requires hands-on service, GEM's factory-trained technicians come to you. From emergency repairs and troubleshooting to installations, preventative maintenance, and operator training, our goal is simple: restore your confidence and get your operation back to running smoothly.
For nearly 75 years, manufacturers have relied on GEM for responsive technical support backed by real application experience. We don't just understand our equipment. We understand the environments where it operates.
When Should You Schedule On-Site Service?
On-site service is ideal when you need:
Equipment installation and startup
Preventative maintenance
Advanced troubleshooting
Emergency equipment repairs
Print quality optimization
Operator training
Assistance with new production lines or applications
If you're unsure whether your issue requires an on-site visit, our Technical Service team can help determine the fastest and most effective solution.
What to Expect
When you schedule on-site service with GEM, here's what you can expect:
1. Initial Assessment
We'll review your equipment, application, and the issue you're experiencing so our technician arrives prepared.
2. On-Site Evaluation
Your technician will inspect the equipment, identify the root cause, and explain the recommended course of action.
3. Resolution
Whenever possible, we'll resolve the issue during the visit while also identifying opportunities to improve long-term reliability and performance.
4. Ongoing Support
Our relationship doesn't end when the service call does. If additional assistance is needed, our Technical Service team remains available to help.
Why Manufacturers Choose GEM
Customers rely on GEM because they know they'll receive more than a repair.
They receive knowledgeable technical guidance from experienced professionals who understand industrial marking and coding applications. Our technicians work with your team to solve problems, answer questions, and help you get the most from your equipment long after installation.
Looking for a Faster Solution?
Some issues can be resolved without an on-site visit.
Our Remote Service team can often diagnose problems, answer technical questions, and help restore production through a secure live support session, saving valuable time and reducing unnecessary travel.
If immediate assistance is needed outside normal business hours, Emergency Technical Support is also available.
Schedule On-Site Service
Whether you're planning preventative maintenance, installing new equipment, or responding to an unexpected issue, our Technical Service team is ready to help.
Contact GEM Technical Service to schedule an on-site visit or discuss the best support option for your application.