Service - 24/7/365
When Production Can't Wait, Neither Can We.
Unexpected downtime can be costly. That's why Gem offers emergency technical support whenever you need it.
Our experienced technical service team is ready to help diagnose problems, answer urgent questions, and get your production line back up and running as quickly as possible. Whether you're working nights, weekends, or during a holiday shutdown, you'll speak directly with a knowledgeable Gem technician who understands your equipment and your application.
Emergency Technical Support Hotline
(781) 878-8194
If you're experiencing an equipment emergency, call our Technical Service Hotline for immediate assistance.
Why Call Gem?
Speak directly with a factory-trained Gem technician
Fast troubleshooting and technical guidance
Assistance with printers, software, and coding applications
Remote diagnostics whenever possible
Support backed by nearly 75 years of industrial marking and coding experience
Escalation to on-site service or in-house repair when required
Our Goal
Every minute of downtime matters.
Our technicians work quickly to identify the root cause of your issue, guide you through corrective actions, and determine the fastest path back to production. In many cases, problems can be resolved remotely, minimizing disruption and avoiding unnecessary service visits.
When an on-site visit is required, we'll coordinate the appropriate next steps and dispatch service as quickly as possible.
More Than Emergency Support
Need preventive maintenance, operator training, or scheduled service?
Our Technical Service team provides installation, training, preventative maintenance, equipment repairs, and ongoing technical support to help maximize uptime throughout the life of your equipment.
Have an emergency?